Privacy Policy
PRIVACY POLICY — Arctic 8®
Last updated: 1 December 2025
This Privacy Policy describes how Arctic 8® (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, interact with us, or purchase from our store at arctic8official.com (“the Site”). We are committed to complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or purchasing from us, you agree to the collection and use of personal information as described below.
1. INFORMATION WE COLLECT
A. Information you provide directly
We collect personal information you provide when you:
• Place an order
• Create an account
• Sign up for our newsletter
• Contact customer support
• Complete forms on our website
This may include:
• Name
• Email address
• Billing and shipping address
• Phone number
• Order details
• Payment information (processed securely by Shopify; we do not store full card details)
• Any messages sent via email or social media
B. Information collected automatically (via Shopify)
When you browse our Site, Shopify automatically collects:
• IP address
• Device information
• Browser type
• Cookies
• Time zone settings
• Pages visited
• Referrers
• Interactions with the website
• Cart and checkout behaviour
C. Information collected for analytics and advertising
With your consent (where legally required), we use:
• Meta (Facebook) Pixel
• TikTok Pixel
• Google Analytics
• Shopify analytics
• Email marketing tags
These help us understand customer behaviour, measure performance, and offer relevant marketing.
2. HOW WE USE YOUR INFORMATION
We use personal information to:
• Process and fulfil orders (including pre-orders)
• Provide customer support
• Send order confirmations and shipping updates
• Communicate with you
• Detect and prevent fraud
• Improve our website and service
• Run marketing campaigns (if you opt in)
• Comply with legal and regulatory obligations
We only process your data where we have a lawful basis, including:
• Contractual necessity
• Legitimate interests
• Legal obligations
• Consent (for marketing and cookies)
3. SHARING YOUR INFORMATION
We share personal information with trusted third parties necessary to operate our business:
A. Shopify
We use Shopify to power our online store. Your personal data is processed by Shopify according to their privacy practices: https://www.shopify.com/legal/privacy
B. Payment processors
Including Shopify Payments, PayPal, and other gateways you may use at checkout.
C. Shipping carriers
Including Royal Mail, Evri, DPD and other couriers, to deliver your order.
D. Analytics and advertising partners
Including Meta, TikTok, and Google — only where tracking consent is given.
We do NOT sell or rent your personal information to third parties.
We only share the minimum necessary information with each provider.
4. COOKIES
Cookies are used to:
• Keep your cart active
• Enable checkout
• Improve website functionality
• Analyse site performance
• Deliver personalised ads (only with consent)
You can read our full Cookie Policy at:
https://arctic8official.com/pages/cookie-policy
5. YOUR RIGHTS UNDER UK GDPR
You have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent for marketing at any time
To exercise any of these rights, contact:
info@arctic8official.com
6. DATA RETENTION
We retain your personal information only as long as necessary to:
• Fulfil your order
• Provide customer support
• Meet legal, tax, and accounting obligations
After this period, your data is securely deleted or anonymised.
7. SECURITY
We take reasonable technical and organisational measures to protect your data. However, no transmission or storage method can be guaranteed 100% secure.
8. INTERNATIONAL TRANSFERS
Shopify may process your data in Canada, the United States, or other countries. These transfers are legally permitted through approved safeguards such as Standard Contractual Clauses (SCCs).
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect:
• Changes to our business
• Legal or regulatory updates
• Changes to Shopify’s data practices
The updated version will always be posted here with a new “Last updated” date.
10. CONTACT DETAILS
Arctic 8®
Usk View
Brecon
Wales
LD3 8HP
United Kingdom
Email: info@arctic8official.com
For the purpose of UK GDPR, Arctic 8® is the data controller of your personal information.